We’d like to try out Frappe CRM but have a quick question regarding call notes. I see that the CRM lets you manually take notes during a call, but we already use a phone system that automatically makes transcripts of calls for us. We are open to moving to Twilio, and I see that Twilio supports call transcription as a feature. Can Frappe CRM import call transcripts automatically?
Twilio Integration: Frappe CRM has built-in integration to make/receive calls directly through Twilio.
Automatic Logging: By customizing the webhook setup to receive transcription data from Twilio, you can map the transcript to the respective Contact or Lead within Frappe CRM via API.
Timeline Integration: These automated transcripts will appear directly in the communication timeline.