Call button not appearing

Business Apps Frappe Helpdesk
1

I’ve set up Frappe CRM locally, and configured twilio for my telephony provider, however under each lead, there is still no call button. Why?

2

I can confirm that im also experiencing this issue.

3

I ran into this a while back and the fix was buried in the Telephony Settings doctype. I had to tick the checkbox that links telephony to CRM and then reload the desk for the call button to pop up. Also worth checking that the user has the Telephony User role, otherwise the UI stays quiet. Sometimes a quick bench restart helps too.

4

Can you please update to the latest release and confirm if the issue is fixed?

5

I ran into this a while back and the fix was buried in the Telephony Settings doctype. I had to tick the checkbox that links telephony to CRM and then reload the desk for the call button to pop up. Also worth checking that the user has the Telephony User role, otherwise the UI stays quiet. Sometimes a quick bench restart helps too.

6

I ran into this a while back and the fix was buried in the Telephony Settings doctype. I had to tick the checkbox that links telephony to CRM and then reload the desk for the call button to pop up. Also worth checking that the user has the Telephony User role, otherwise the UI stays quiet. Sometimes a quick bench restart helps too.