Hi,
new to frappe Helpdesk, Can you make Knowledge Base articles public? Or can it only be accessed via a customer logging in?
Yes. Frappe Helpdesk supports publishing Knowledge Base articles so they are visible to customers through the Customer Portal. Articles start in Draft mode and can be published to make them public to customers, and published articles can also have a shareable link.
However, if by “public” you mean that anyone should be able to access the article anonymously without logging in to the Helpdesk Customer Portal, Helpdesk does not currently document the Knowledge Base as a fully anonymous public documentation site.
If you need publicly accessible documentation that anyone can view without logging in, Frappe Wiki would be a better option.