Category and Subcategory not showing in Helpdesk Ticket

Business Apps Frappe Helpdesk
1

Hi, in the Frappe Helpdesk documentation, I saw there are Category and subcategory in the ticket as below.

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But in my Frappe Cloud Helpdesk, I cannot see the Category and subcategory.

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Both fields are custom fields and need to customize the HD Ticket Form? Or there is a setting to unhide both fields from HD Ticket?
Thanks.

2

Hi @ecchong493 ,

Have you added those custom fields to HD Ticket Template?