Delay in Incoming Emails with Microsoft OAuth 2.0 Configuration

Rineesha-soxo · October 15, 2025, 4:02am

Hi everyone,
I have configured Microsoft OAuth 2.0 for my incoming and outgoing mail setup in Frappe. However, incoming emails are received with a delay of about 5–15 minutes. I want them to be received immediately, similar to how mail clients work. How can I fix this delay?

revant_one · October 15, 2025, 5:02am

This is called every 10 minutes

github.com/frappe/frappe

frappe/hooks.py

8b65540b6


      
          		# 10 minutes
          		"0/10 * * * *": [
          			"frappe.email.doctype.email_account.email_account.pull",
          		],

Rineesha-soxo · October 15, 2025, 5:14am

Thanks ,
what will i do ? should i change this? could you please clarify .

revant_one · October 15, 2025, 5:27am

Changing it in frappe framework means you need to send a PR.

If you have custom app, use Hooks and call it more frequently. Note that it will also be called every 10 min by frappe.

Rineesha-soxo · October 15, 2025, 10:36am

thank you

Rineesha-soxo · October 16, 2025, 12:41pm

hi
My production site is hosted on Frappe Cloud. Since I don’t have backend access and can only use the frontend (UI), is there any other method to fix this issue without creating a custom app?

revant_one · October 17, 2025, 11:13am

try “Server Script” if it is enabled.