Duplicate Contact Creation Issue in Frappe

, , ,
1

Dear Support Team,

In the CRM module where duplicate Contacts are generated automatically when Leads with the same phone number or email ID are created.

Technical Notes:

  • Duplicates are generated even when the email or phone already exists in the Contact Email / Contact Phone child tables.

  • Creating a Lead with a phone number or email automatically creates a Contact.

  • Submitting another Lead with the same phone number or email should not create a duplicate Contact with a suffix if the Contact already exists.

Requirement:
Prevent duplicate Contacts and ensure seamless linking to the existing Contact.

Kindly provide a patch or recommended configuration to resolve this issue.

Thanks,

2

Kindly use the Unique property for the contact Email/ Contact phone fields

image
image421×474 11.1 KB

3

But if I make the phone field unique, I cannot create the Lead. I need to create multiple Leads for the same Contact without creating duplicate Contacts

4

If you don’t want to use unique, then you have to check whether the phone number exists or not, through the client-side or backend code