Frappe Cloud Sydney Bench outages

Frappe Cloud
1

Frappe Cloud Sydney Bench (f1-sydney) - extended timeouts + broken CSS / unusable ERPNext.

Symptoms / impact:

  • Ongoing timeouts

  • In many cases the UI loads with broken/missing CSS

  • This is business-critical software for our company and has caused significant disruption to operations

For a paid managed platform hosting business-critical ERP systems - it would be ideal to offer increased support coverage to allow 24/7 support.

2 Likes
2

Hi @Ben_Hly

The issue has been fixed almost 12hrs ago.

Can you please try to re-deploy your bench and check if the issue is still appearing.

Regardless, please open a support ticket at https://support.frappe.io/ for further assistance.

3

@tanmoy - with due respect - it was not fixed until only a few minutes ago (about at the time of your note).

We did log support requests but spent most of the working day with no response - we assume the support team was asleep?

Please understand - I’m fully supportive of Frappe team - but service needs to be 24/7 to offer a quality global service.

Please also share a root cause so everyone can understand? Thanks

2 Likes
4

Hey,

Sorry for the inconvenience caused. We were working on fixing the issue itself. I’ll get back to you in the ticket with a reply, we had immediately put banners on your Dashboards so we could prioritize fixing the issue.

5

Please also share a root cause so everyone can understand? Thanks

We are preparing RCA and will share publicly.

Please understand - I’m fully supportive of Frappe team - but service needs to be 24/7 to offer a quality global service.

Yes the support portal isn’t for 24 hours currently. We are planning to extend it for different timezone.

Regarding Server Incident, we usually get notified regarding the issue 24/7 and fix the issue immediately. For f1-sydney, the issue was different, that’s why it took long to fix.

Sorry for the inconvenience caused.

1 Like
6

Hi @tanmoy - understood - thanks.

1 Like
7

I am having UI issues on Frappe Cloud.

Unable to add custom frappe app from Github, even though it shows up in network response.

8

Hi @adeebabdulsalam

We have updated frappe-ui on Frappe Cloud. It has some glitchy behavior at some places. We are fixing the known ones.

Can you log the issues in Github ?

You can open support ticket as well.

9

Done. Unable to add Custom Apps in Private Bench Group · Issue #4553 · frappe/press · GitHub
Opened support ticket yesterday, but I guess the team is occupied.

10

Hey, this should be fixed now.

1 Like
11

yes it is