Hi Team,
I’ve been trying to configure Frappe Helpdesk (v1.15.1) on Frappe Framework v15.81.0 using Docker for production setup.
I followed the documentation and was able to bring up the containers successfully.
However, after setup, when I open the Helpdesk Configuration page, it loads fine — but when I click on “Visit Helpdesk”, it leads to a 404 Page Not Found error.
My Environment
- Frappe Framework: v15.81.0
- Helpdesk App: v1.15.1 (main branch)
- Telephony: v0.0.1 (develop)
- Setup Type: Docker
- Domain: helpdesk.ydfindia.org
- Reverse Proxy: Want to use Caddy instead of Nginx
Screenshots
- Helpdesk configuration page showing available settings
- 404 error page when clicking “Visit Helpdesk”
Issue Summary
After setup:
- The Helpdesk configuration dashboard loads (showing “Ticket Type”, “Agent”, etc.).
- Clicking “Visit Helpdesk” gives a 404 error.
- It looks like the frontend or route for Helpdesk isn’t being served.
I suspect either:
- The Helpdesk frontend build is missing or not linked correctly inside the container, or
- Some routing/proxy configuration is missing for
/helpdeskpath, or - The Docker setup doesn’t include the static build step for Helpdesk.
What I Want to Know
- What’s the correct server configuration (docker-compose, ports, environment) for Helpdesk production setup?
- How to properly serve Helpdesk frontend via Docker (does it require manual
npm run buildinside the container)? - I’d like to use Caddy instead of Nginx — any working example or guide for Caddy + Frappe + Helpdesk setup?
- Am I missing any specific environment variable or routing configuration?