Hi
I am exploring Frappe Helpdesk. Works very nice !
One thing I did notice is that, when I change the ticket status to “Resolved” I was expecting a pop-up to ask detail that can be populated in the “Resolution Detail” field in ticket.
Is my expectation correct or how should that filed be updated ?
You can achieve this with a Client Script that opens a frappe.ui.Dialog when the status is changed to Resolved, and on submission writes the value into the Ticket’s Resolution Detail field.
Thank you @gaikwaddarshan0111 for taking the time to respond.
Okay, I will do that. I just thought I missed something on the portal that already exists to perform that function.
I also considered the documented way to add a custom field …..
https://docs.frappe.io/helpdesk/field-dependency
But that way does not seem to work well with a “small text” field. Fields like “Date” etc is brought successfully onto the portal page for the ticket, but not a small-text field.
I appreciate your time.