Hi Team,
Our incoming emails functions are not working. This was working some time back. But not working after upgrade. I have not verified it just before the up-gradation though.
Below is the error showing up in the error.log
{‘retry’: 0, ‘log’: <function log at 0x288fe60>, ‘site’: u’icp.erpnext.com’, ‘event’: u’all’, ‘method_name’: u’pull_from_email_account’, ‘method’: <function pull_from_email_account at 0x29b1a28>, ‘user’: u’Administrator’, ‘kwargs’: {‘email_account’: u’Enquiries’}, ‘async’: True, ‘job_name’: u’pull_from_email_account|Enquiries’}
Traceback (most recent call last):
File “/home/frappe/benches/bench-2017-01-10/apps/frappe/frappe/utils/background_jobs.py”, line 61, in execute_job
method(**kwargs)
File “/home/frappe/benches/bench-2017-01-10/apps/frappe/frappe/email/doctype/email_account/email_account.py”, line 487, in pull_from_email_account
email_account.receive()
File “/home/frappe/benches/bench-2017-01-10/apps/frappe/frappe/email/doctype/email_account/email_account.py”, line 191, in receive
incoming_mails = email_server.get_messages()
File “/home/frappe/benches/bench-2017-01-10/apps/frappe/frappe/email/receive.py”, line 101, in get_messages
if not self.connect():
File “/home/frappe/benches/bench-2017-01-10/apps/frappe/frappe/email/receive.py”, line 42, in connect
return self.connect_pop()
File “/home/frappe/benches/bench-2017-01-10/apps/frappe/frappe/email/receive.py”, line 68, in connect_pop
self.pop = Timed_POP3_SSL(self.settings.host, timeout=frappe.conf.get(“pop_timeout”))
File “/home/frappe/benches/bench-2017-01-10/apps/frappe/frappe/email/receive.py”, line 423, in init
self._super.init(self, *args, **kwargs)
File “/usr/lib64/python2.7/poplib.py”, line 358, in init
raise socket.error, msg
error: [Errno 110] Connection timed out
Since this is Gmail mailbox, I tried telnet to port 995 and 993 ( IMAP and POP3 ).
Both are working from my instance.
I am also able to see the the traffic after saving the configuration with tcpdump. But no emails.
P ip-10-10-1-181.us-west-2.compute.internal.52584 > ph-in-f108.1e100.net.pop3s: Flags [.], ack 3726, win 299, options [nop,nop,TS val 487556844 ecr 17781966], length 0
05:02:58.694622 IP ph-in-f108.1e100.net.pop3s > ip-10-10-1-181.us-west-2.compute.internal.52584: Flags [P.], seq 3726:3821, ack 644, win 340, options [nop,nop,TS val 17782009 ecr 487556830], length 95
05:02:58.694643 IP ip-10-10-1-181.us-west-2.compute.internal.52584 > ph-in-f108.1e100.net.pop3s: Flags [.], ack 3821, win 299, options [nop,nop,TS val 487556844 ecr 17782009], length 0
05:02:58.694789 IP ip-10-10-1-181.us-west-2.compute.internal.52584 > ph-in-f108.1e100.net.pop3s: Flags [P.], seq 644:703, ack 3821, win 299, options [nop,nop,TS val 487556844 ecr 17782009], length 59
05:02:58.749421 IP ph-in-f108.1e100.net.pop3s > ip-10-10-1-181.us-west-2.compute.internal.52584: Flags [.], ack 703, win 340, options [nop,nop,TS val 17782063 ecr 487556844], length 0
05:02:58.751735 IP ph-in-f108.1e100.net.pop3s > ip-10-10-1-181.us-west-2.compute.internal.52584: Flags [P.], seq 3821:3865, ack 703, win 340, options [nop,nop,TS val 17782066 ecr 487556844], length 44
05:02:58.751874 IP ip-10-10-1-181.us-west-2.compute.internal.52584 > ph-in-f108.1e100.net.pop3s: Flags [P.], seq 703:750, ack 3865, win 299, options [nop,nop,TS val 487556858 ecr 17782066], length 47
05:02:58.766414 IP ph-in-f108.1e100.net.pop3s > ip-10-10-1-181.us-west-2.compute.internal.52584: Flags [.], ack 750, win 340, options [nop,nop,TS val 17782080 ecr 487556858], length 0
05:02:59.270857 IP ph-in-f108.1e100.net.pop3s > ip-10-10-1-181.us-west-2.compute.internal.52584: Flags [P.], seq 3865:3908, ack 750, win 340, options [nop,nop,TS val 17782585 ecr 487556858], length 43
05:02:59.271255 IP ip-10-10-1-181.us-west-2.compute.internal.52584 > ph-in-f108.1e100.net.pop3s: Flags [F.], seq 750, ack 3908, win 299, options [nop,nop,TS val 487556988 ecr 17782585], length 0
05:02:59.326045 IP ph-in-f108.1e100.net.pop3s > ip-10-10-1-181.us-west-2.compute.internal.52584: Flags [.], ack 751, win 340, options [nop,nop,TS val 17782640 ecr 487556988], length 0
05:02:59.444515 IP ph-in-f108.1e100.net.pop3s > ip-10-10-1-181.us-west-2.compute.internal.52584: Flags [F.], seq 3908, ack 751, win 340, options [nop,nop,TS val 17782758 ecr 487556988], length 0
05:02:59.444536 IP ip-10-10-1-181.us-west-2.compute.internal.52584 > ph-in-f108.1e100.net.pop3s: Flags [.], ack 3909, win 299, options [nop,nop,TS val 487557032 ecr 17782758], length 0
Please revert if any specific thing I have to look.
Thanks
Sandeep