Issue with General Ledger Display After Payment Entries

[madiha]

I would like to report an issue regarding the General Ledger display.

My system configuration is correctly set up. However, the technical department has implemented a different General Ledger view. When I record payment entries — for example, entries related to withholding tax — the display in the General Ledger appears incorrect.

The accounting entries themselves are properly created, but the way they are shown in the General Ledger does not reflect the expected structure or presentation.

Could you please review this issue and advise on the necessary correction?

Thank you in advance for your support.

[ahsantareen]

Hi @madiha

Looks like filters are not set properly and that is why you dont see General Ledger Report correctly;

Please check them all and especially the highlighted one which can group your records by party, account and Voucher.