PDF does not respect formatting

ERPNext
1

Hello, when I see the PDF of a quotation, it looks different from the preview. For example, this is a preview:

erpnext%20quot%20preview
erpnext%20quot%20preview839×432 13.8 KB

When I press PDF button, this PDF is shown:

erpnext%20quot%20pdf
erpnext%20quot%20pdf862×503 28.1 KB

How can this be solved or troubleshooted? logs does not show any error.

This was a erpnext site I had in other server. In the other server it worked well.

Versions are the same:

[bench@node4037 public]$ bench version
erpnext 12.14.0
frappe 12.12.0

[bench@node4037 public]$ bench --version
5.2.1

The only difference is wkhtmltopdf version.

[bench@node4037 public]$ wkhtmltopdf --version
wkhtmltopdf 0.12.4 (with patched qt)

The other server has version 0.12.3, so I don’t think this is the problem.

Thanks
Jaime

1 Like
2

i had issue like this it was because am not using ssl and no domain

3

Hello… this is present in site_config.json file of the site:

"host_name": "https://erp.example.com"

Is that correct or should I specify it in some place else?

I have this same site_config.json in the old server. I am just migrating old server to a new server. In the old server, that definition is exactly the same, and PDF’s were generated correctly.

Is there a way to troubleshoot it? some file that shows what error has occured? it is likely that some file is missing (due to some part of the URL), but I cannot know what URL is trying to use.

I have also a custom print format that uses an IMG, however, the image is not shown in the PDF either.

Thanks
Jaime

4

It may help to change the hostname to the ip.

5

Hello, IP did not help, however, I have solved it by using this in host_name:

"host_name": "http://erp.example.com:8020"

This is because I have a reverse proxy in Apache. That is, the request comes to https://erp.example.com and Apache calls internally http://erp.example.com:8020 which is served by Nginx.

Regarding this, I have 2 questions of millions dollars:

  1. Why does it work in my old server when host name is https://erp.example.com, since the configuration of Apache and reverse proxy is the same?

  2. By using http://erp.example.com:8020 as the host name, will I have problems with links that are generated in e-mails?

Maybe some configuration of wkhtmltopdf is missing in order for it to respect the reverse proxy (I don’t really know why is this problem)

Regards
Jaime