Thanks for the quick answer.
[14:56:17.795] Traceback (innermost last):
File “…/lib/webnotes/widgets/form/save.py”, line 36, in savedocs
getattr(wrapper, action.lower())()
File “…/lib/webnotes/model/bean.py”, line 280, in save
self.run_method(‘validate’)
File “…/lib/webnotes/model/bean.py”, line 217, in run_method
getattr(self.obj, method)()
File “…/app/setup/doctype/email_settings/email_settings.py”, line 30, in validate
self.validate_incoming()
File “…/app/setup/doctype/email_settings/email_settings.py”, line 71, in validate_incoming
pop_mb = POP3Mailbox(inc_email)
File “…/lib/webnotes/utils/email_lib/receive.py”, line 118, in init
self.get_messages()
File “…/lib/webnotes/utils/email_lib/receive.py”, line 151, in get_messages
self.connect()
File “…/lib/webnotes/utils/email_lib/receive.py”, line 137, in connect
self.pop = poplib.POP3_SSL(self.settings.host)
File “/usr/lib/python2.7/poplib.py”, line 350, in init
raise socket.error, msg
error: [Errno 113] No route to host
Traceback (innermost last):
File “…/lib/webnotes/handler.py”, line 157, in handle
execute_cmd(cmd)
File “…/lib/webnotes/handler.py”, line 190, in execute_cmd
ret = call(method, webnotes.form_dict)
File “…/lib/webnotes/handler.py”, line 207, in call
return fn(**newargs)
File “…/lib/webnotes/widgets/form/save.py”, line 45, in savedocs
raise e
error: [Errno 113] No route to host
And yes chardet is updated to the latest version.
On Monday, March 25, 2013 2:01:09 PM UTC+1, Anand Doshi wrote:
Dear Amin,
Can you check if you have chardet module for python installed.
You can use:
pip install chardet
-Anand.
Amin,
Hi,we are trying to set up email addresses for Support, Sales and HR modules, and there is no problem with outgoing mail,
Can you check if there is any error in your scheduler? You can do that via #Report2/Scheduler Log
but there is now way to receive the incoming mails from pop3 server. Even stranger: the Sales module accepts the pop3 settings and saves them, but the support module does not save settings: when I tick the box"Sync Support Mails" it just doesn't save the settings.
Any thing in the error console?
Another thing I'd like to know: is it possible to reply to support tickets from my mail client? I know zendesk allows to add a reply to a support ticket by answering a strange automatically generated address, and then the reply is kept in the tread and the ticket is marked as answered. Is it possible to do this with erpnext too? even with a workaround via the api?
No yet as of now, we will have to move everything to IMAP first. Its surely a good to have feature.
Thanks,
Amin Zayani
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