I have a unique issue where I need incoming to be IMAP from outlook and outgoing to be from a different SMTP on AWS.
For now, helpdesk always uses the default outgoing email address since the incoming email address does not have an outgoing attached. Is there any way to fix that?
Is there a way I can allow the user to choose outgoing email address in helpdesk?
We haven’t done it so the user can choose which email they use to reply, but we have extended the HD Team, so for example we added a field to the HD Team
then extended the HD Ticket in our custom app to override the sender_email method, if you need any pointers let me know and I would be happy to help
