Hey,
I was able to resolve the issue following this steps:
Once I changed the git configuration I was able to properly update to v11 which resolved the issue with not being able to export to Excel files.
It also gave the option for the indentation select box, which was apparently added on v11 and that is why they were unable to replicate our issues, we were mistakenly thinking we had upgraded to v11, when infact, had not.