Unable to login to Frappe Cloud after disabling account.

[khoa-l]

Hi,

I had initially signed up for Frappe Cloud’s trial with Google sign on and then disabled it soon after. The disable screen mentioned that I could re-activate by logging back in, but trying to login sends me to a 417 Server Error.

I can still access my user account via the app link, but no longer can access the admin panels. Is there a way to reset all this so I can start a new instance or to regain access to the cloud dashboard?

Thank you!

[khoa-l]

Support helped me figure out the issue so I wanted to report back that it was because my account was disabled and the text on the disable screen (attached below) is wrong. If you disable your account you cannot log back in to re-enable it, support had to reset it for me!

Hope that helps someone!