140 characters is not enough for Billing Address! Any ideas?

I have a client that just loves all the information they can put into the ERPNext system, but as they are trying to FULLY populate their customer addresses, they are getting an error that tells them they are limited to only 140 characters for EVERYTHING. It may be related to setting the preferred Billing or Shipping address, but I am at a loss to find an answer.

That means the customer name, address line 1, address line 2, city, state, county, country, phone number, fax number, email address, and more… It is not possible to get everyhting into only 140 characters if you really intend to use the system the way it was meant to be used!

I tried opening “Customize Form” for address, but could not find anything there related to total number of characters.

So, What am I missing?


Hi, please check Length property in any field which you want

I must not have explained it well enough. The length of any SINGLE field is not the problem here. The problem is that there is a whole group of fields that are being combined to make up the “Preferred Billing Address” and the total character count of that whole group of fields is being limited to only 140 characters.

Also, if you open the “Address” in Customize Form and then look into the fields that make up this address problem, all of them have the LENGTH attribute set to zero!!

Here is a screenshot of what is happening when trying to update a customer address:


As you can see in the screenshot, it is NOT any single field but a whole group of them and when I try to customize the address form, ALL field lengths are already set to zero!

How exactly am I supposed to fix this?


In Customize Form, change “Type” from Data to Text.

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Hi, sorry, but maybe it’s problem of your version.
Please check https://demo.erpnext.com/desk#Form/Address/MAGIC%20ONE%20-%20COD-Billing%3A%20’Complete%20Address’-Billing it looks as possible on the demo.erpnext.com

Oh, thank you!! I will certainly try that this evening.

Yup, you are also right. It does not happen in the demo version, so I may have to pay to have this fixed in my version. I am unable to upgrade due to the number of customizations I have in my current installation (v10).

Thanks for the feedback. I will continue working on this.