Add additional dropdown

Frappe Helpdesk
1

want to add a dropdown for users to select ticket type after clicking new ticket .
so that i can manage the count of issue occurred for different type of ticket.

is it possible to customize ? if yes plz let me know the steps for it.
thanks

2

@seetamN I think here is what you can do.
In TicketNew.vue in template section, add an AutoComplete field.

<div class="m-5">
  <Autocomplete
    v-model="ticketType"
    placeholder="Ticket Type"
    label="Ticket Type"
    :options="ticketTypeStore.dropdown"
  />
</div>

Everything below goes in ticket setup.
Import the useTicketTypeStore in script setup.

import { useTicketTypeStore } from "@/stores/ticketType";

Create ticketType ref to hold the value.
const ticketType = ref("");

Modify creatResource to include ticket type.

const ticket = createResource({
  url: "helpdesk.helpdesk.doctype.hd_ticket.api.new",
  debounce: 300,
  makeParams: () => ({
    doc: {
      description: description.value,
      subject: subject.value,
      ticket_type: ticketType.value,
      template: props.templateId,
      ...templateFields,
    },
    attachments: attachments.value,
  }),

Create ticketTypeStore object.
const ticketTypeStore = useTicketTypeStore();

That should do. A gist would have helped you integrate this better, but let me know if you are stuck. I could probably raise a PR if mods think it is useful or if there is a better way to do it, we will know anyways in the discussion.

3

First, create a custom field in the HD ticket doctype via customize form and then go to HD Ticket Template and add fields in the ticket template to show in the portal.