Add custom status in Helpdesk

Frappe Helpdesk
1

Hello,

I need to insert a new status in the frappe helpdesk “working”, I tried using the property setter, but the modification is not reflected in the user panel. Does anyone have any suggestions on how to add this new customized status?

thanks

2

U need to used workflow doctype to create new workflow
but for support module it is linked with the SLA so you need to make sure to update it correctly

3

Maybe add a new custom field to indicate this via HD Ticket template?