All emails made as read and i does not read it in outlook after integrate with system

[manal_erpnext]

After I integrated the Outlook with the Frappe framework, all emails were marked as read, and I do not read them in both Frappe and Outlook

[SherinKR]

If you enabled Incoming, It will create a communication in the ERP and it will mark as read in the email server.

[manal_erpnext]

Thanks for your reply. I want to sync all my emails, or, to put it another way, I want to use the system. Outlook will be the same as using WhatsApp on your phone or in a web browser, with no difference between them. If you do not read the message in one of the messages, the message is still unread

[manal_erpnext]

as you see

in both appear as not read

after they async

[SherinKR]

@manal_erpnext

Thanks for your reply. I want to sync all my emails, or, to put it another way, I want to use the system. Outlook will be the same as using WhatsApp on your phone or in a web browser, with no difference between them. If you do not read the message in one of the messages, the message is still unread

Got it, But whenever the email got synced from the email server, It will be treated as read.

Email Sync Option ALL, UNSEEN is just apply filter while pulling the emails form email sever. Based on that it will fetch the emails.

[manal_erpnext]

As you see above, the emails were synced, but still appear unread for the last emails.
I do not know why, till now, they appear as unread in Outlook, but maybe I think the error comes from here

The sync did not work well