Appended mail and imap

Dears : imap is not working
i cant receive email and appended it to ISSUE
i got this error
i delete the account and added another account but i got same error

{‘retry’: 0, ‘log’: <function log at 0xb716425c>, ‘site’: u’’, ‘event’: u’all’, ‘method_name’: u’’, ‘method’: <function flush at 0xb60d4e9c>, ‘user’: u’Administrator’, ‘kwargs’: {}, ‘async’: True, ‘job_name’: u’’}
Traceback (most recent call last):
File “/home/frappe/frappe-bench/apps/frappe/frappe/utils/”, line 61, in execute_job
File “/home/frappe/frappe-bench/apps/frappe/frappe/email/”, line 227, in flush
File “/home/frappe/frappe-bench/apps/frappe/frappe/email/”, line 136, in check_email_limit
smtp_server = SMTPServer()
File “/home/frappe/frappe-bench/apps/frappe/frappe/email/”, line 134, in init
File “/home/frappe/frappe-bench/apps/frappe/frappe/email/”, line 137, in setup_email_account
self.email_account = get_outgoing_email_account(raise_exception_not_set=False, append_to=append_to)
File “/home/frappe/frappe-bench/apps/frappe/frappe/email/”, line 54, in get_outgoing_email_account
email_account = get_default_outgoing_email_account(raise_exception_not_set=raise_exception_not_set)
File “/home/frappe/frappe-bench/apps/frappe/frappe/email/”, line 84, in get_default_outgoing_email_account
email_account.password = email_account.get_password()
File “/home/frappe/frappe-bench/apps/frappe/frappe/model/”, line 657, in get_password
return get_decrypted_password(self.doctype,, fieldname, raise_exception=raise_exception)
File “/home/frappe/frappe-bench/apps/frappe/frappe/utils/”, line 19, in get_decrypted_password
frappe.throw(_(‘Password not found’), frappe.AuthenticationError)
File “/home/frappe/frappe-bench/apps/frappe/frappe/”, line 309, in throw
msgprint(msg, raise_exception=exc, title=title, indicator=‘red’)
File “/home/frappe/frappe-bench/apps/frappe/frappe/”, line 302, in msgprint
File “/home/frappe/frappe-bench/apps/frappe/frappe/”, line 275, in _raise_exception
raise raise_exception, encode(msg)
AuthenticationError: Password not found


The issue is with the password, the system is not able to retrieve the password from your Email Account document, Please set the password in Email Account and try again.


1 Like

Dear the email can send while
when enable imap and appended to ISSUE
it didnt receive any, while it can send.

So my problem is

The email Can send
Cant Receive and append to ISSUE folder