Assign To - Emails is not Sent

When Assigning a Document to a user, there is an option to “Notify by Email”. When selected, there is no email that is sent to the user.

The Communications Log found under Setup → Communication also does not contain this “Assignment Email”.

Email via comments work.


Works fine for us. Please check your outgoing email server setting. Also check if email was delivered in junk/spam folder.

outgoing email server settings are good, if not, the comments wouldnt deliver mail as well.

Do you have to create a manual Email Alert entry to listen to New “To Do” documents for this to work?


I have the same problem, any suggestions?

see No Email sent when assign to someone? - #2 by Julian_Robbins