Assigned issue to support team on different territory / area

ERPNext Support
1

Hi, i use frappe/erpnext v15, i have support team member on different territory / area and i want to make auto assignment rules when the customer on their territory raise issues so that issue will auto assign to support team on same territory / area with customer territory /area.

Thanks for any help.

2

On Save of Issue record write a server script.

  1. Get the list of Support team based on issue territory/area
  2. create a ToDo record for assigm the issue to support team user.
3

Hi, Naveed, thank for your response.

Sorry, can you explain how to do that, i’am very new in this frappe/erpnext application.

Again, thank you for your help.