Attaching serial number of an item to a support ticket

I would like to track the customer issues and support tickets related to a specific item that has been manufactured with a serial number. Is this possible?

Welcome to the Community @jumpingpanda,

Are you talking about which doctype? Issue doctype (ERPNext) or Helpdesk (Frappe Helpdesk)?


For the issue doctype?

You can add a new field and add it manually, otherwise, you can also manage it in the description field.