Auto close ticket after days elapse

ERPNext User Forum
1
Is it possible to configure erpnext to automatically close a ticket that has been replied after X days?

Relatedly, if this is not possible, is there a way to do a bulk closing of support tickets?

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2
Hi Laurence,

Support Tickets get closed after 15 days if their status is Replied.

Thanks,
Anand.


On Sun, Jan 5, 2014 at 4:36 AM, lxnow <la…@union.ph> wrote:

Is it possible to configure erpnext to automatically close a ticket that has been replied after X days?

Relatedly, if this is not possible, is there a way to do a bulk closing of support tickets?

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To unsubscribe from this group and stop receiving emails from it, send an email to erpnext-user-forum+un…@googlegroups.com.

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3

Hi Anand,

I want to know that when I mark any Ticket as Replied it will automatically get close. Is it any code for this or any setting or any configuration? what I want if I or any user mark that Ticket as replied its show as Replied do not close after mark as Replied.