Problem Description
I’m trying to set up automatic creation of Support Issues when emails are sent to our support email address (support@example.com). I want every email sent to this address to automatically create a new Issue in ERPNext.
What I’ve Tried
- Email Account Setup:
- Created Email Account with support@example.com
- Enabled “Enable Incoming”
- Set up IMAP configuration correctly
- Email sync is working (emails are being received)
- Issue Creation Settings:
- Set “Append To” field to “Issue”
- Configured “Default Incoming” to create Issues
- Tested email sync manually
- Results:
- Emails are being received and showing in Communication list
- BUT Issues are not being created automatically
- No error messages in Error Log
Current Configuration
Email Account Settings:
Email Address: support@example.com
Email Account Name: Support Email Account
Enable Incoming: ✓
Use IMAP: ✓
Email Server: imap.gmail.com
Port: 993
Use SSL: ✓
Append To: Issue
Email Sync Option: ALL
Questions
- Is there a specific field/setting I’m missing that enables automatic Issue creation from emails?
- Should I be using Server Script or Client Script instead of relying on built-in functionality?
- Are there any permissions that need to be set for the email account user to create Issues?
- Is there a way to debug why Issues are not being created even though emails are received?