Automatic sending of emails vs manual

[richbcph]

So, if I create a request for quotation and submit it, the emails never arrive. If I open the specific request for quotation and click the “ … ” menu and click Email, then Send, the emails arrive in about 1 minute or less. Which is fine. Seems to me that when I hit submit, shouldn’t the system automatically send the request?

All the supplier information is correct along with the items. The Send email box is checked.

I have one email account setup, and it works. It says in Email Account > (myemail@whatever.com): Default Sending and Inbox. I assume this means it’s the default for everything. Although there is one thing that puzzles me and I tried to google it but no real response. It says the Status for the account is Default sending and… but when you hover over the blue text it says, “Document is in draft state”. What does this mean?

RQ Jobs appear to say that it should’ve went out?

Schedule Jobs all say Complete

No Error Logs generated

I feel like I am so close to having this work!

[peterg]

Hi there,

Do you see the missing emails in the Email Queue?

[richbcph]

Feels like I’m going to learn something new here .

Where do I find the email que?

[peterg]

Email Queue is a document type like any other. You can view the list by searching for it in the search bar.

[richbcph]

Thanks for that

It doesn’t show any hung jobs. I tried sending a new quotation and it never queued. I sent a manual email, and it queued instantly and sent pretty quickly after that. Seems like when the initial request is created the job is not queued up. Is this a setting I need to check?

Thanks

[richbcph]

I found this post and realized I needed to select the email template before sending. Once I did that it works.

Anyone else with this issue make sure you select the Email Template and confirm the suppliers all have emails associated.

All fixed. Figured it was something I hadn’t done. Thanks again all