Hi in version 5
i want to know , is it possible to insert a ticket I.D in the subject when you set an auto reply to the customer.
At the moment the customer will receive an auto reply like:
Subject: website inquiry
I would like to be:
Subject: website inquiry [ticket_id]
In ERPNEXT 4 it used to be that way, excpet when the customer replied on an email with an existing
Ticket I.D it would create another one, i really hope that problem was fixed in version 5.
Any help would appreciated
Regards Edwin