We implemented Frappe Helpdesk last year and have elaborated our journey in this blog: A Year with Frappe Helpdesk: Our Journey | Frappe Blog
We used the ERPNext support module earlier, so the transition was relatively simpler. If you are looking forward to implement but are stuck / or have implemented it, please share your experience too!
We currently have started using ERPNext for our Sales, Operations, Manufacturing and Accounts departments.
Can Frappe Helpdesk integrate with the already existing data in ERPNext like contacts and customers? Or the customers/contacts database of Frappe Heldesk is completely isolated and different from ERPNext.
Btw, Frappe Support looks promising and we would love to use it if it syncs data with ERPNext.
currently no. For now you could import them.
it would be nice if there is a connection between ERPNext & Frappe Helpdesk
We will work on something like this maybe in the future, but nothing on the roadmap for now.
Now that you see how the CRM integration is going to be done, don’t you have plans for it to be similar?
Yes, if we do that, it would be something similar. Right now we have other plans on the roadmap. Contributions from the community for now will help.