Can we integrate telephone calls to ERPNext

1

Hi all
in our company we have order through telephone from customers, I need to have a record like (calling time, calling date, phone number…etc ) of the caller. in ERPNext.
is there any way to integrate telephone calls to ERPNext?
please let me know if there is any solution.
thanks

2

would be good to know what type of telephone system you use? cheers

3

thanks @Not_a_countant for replying
We use Asterisk Freepbx

4

I believe vthere is coding being done at the moment in Develop to integrate Asterisk. Check Frappe · GitHub and ERPNext · GitHub

Here it is Telephony services' Integration in ERPNext · Issue #13012 · frappe/erpnext · GitHub

5

Thanks @Julian and @Not_a_countant
how about Exotel? is this possible to integrate it with ERPNext right now? or its under development.

6

This is under active development. You can follow the status here

7

@Pawan Was this feature removed again? It’s not there and the issue has been closed.

8

Nope, in-fact this was added a bit later:

https://docs.erpnext.com/docs/user/manual/en/erpnext_integration/exotel_integration

Some more features added on that front:

https://github.com/frappe/erpnext/pull/22181

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