Anyone experiencing this problem? It seems that i cannot tag my colleagues on this ticket. I have full access to the system (system manager)
Screenshot 1: Agent view, I cannot tag anyone.
Screenshot 2: User Role
Screenshot 3&4: Test on HD Ticket doctype - Desk view. It seems that i can tag on desk view but the one of the problems encountered here is that if you comment on this doctype (on HD ticket) it will not be seen on the agent view portal.
Screenshot 5: I logged on using frappe cloud via admin to check if i am encountering any issues with tagging. Upon testing and observing, it seems that there is an internal error occurring when i try to open a ticket on agent view on my own account. But whenever i use the admin account, I can tag anyone and there is no ‘Internal Error’
