Cant able to create POS Closing entry

when the sales is done POS invoice is generated it shows a pop up


while the profile user is janhavi@example.com how do i resolve this

Hello @Janhavi11
Please check if the ‘Only If Creator’ checkbox is ticked. If it is, first uncheck it and then check it again.

as you said the checkbox was already disabled but i understood the problem
i need to change the sold by field but where will i get this field i have no idea if anyone could explain how can i change this