I have just subscribed on the $50 / month frappe cloud plan. I would like to raise a support ticket (database tab not visible in site). But the site won’t accept my email chris@voyzu.com - when I try to reset my password it tells me User does not Exist. This should not be the case as my user name does exist - it is the same email address I use to log into frappe cloud with.
Even as a Frappe Cloud user, signing up separately on support.frappe.io using the same email address is necessary.
I encountered the same issue and successfully resolved it by completing the signup process on support.frappe.io.