Can't open attachment with Arabic names

[Mai]

Hello everybody,

we are facing a problem with our attachments that have Arabic names we can’t open it anymore,
the files are attached successfully and uploaded but when we try to open it we get this error

[jaichavan]

Can you please share the entire traceback?

[Mai]

hey @jaichavan ,
thank you for your reply , here’s the entire traceback shown in frappe.log