I’m currently testing ERPnext to see if we can first use it as our CRM.
Finally I got Microsoft 365 e-mails to work with ERPnext thanks to this forum.
Upon testing I noticed that I wasn’t receiving some e-mails.
The communication list didn’t show any new e-mail.
But the error log showed some sort of duplicate email id error:
raise raise_exception(msg)\nfrappe.exceptions.DuplicateEntryError: Email Address must be unique, it is already used in …
Basically I have a lead with an E-mail address already in the system. Should the lead decide to send another e-mail in the future with a new subject the system will refuse to append the new e-mail to the lead.
Is that the intended behavior?
I want to add something to this issue:
Sometimes we get possible leads to different e-mail inboxes or by phone. I was hoping that those leads can be forwarded by e-mail into the leads inbox. But because it won’t accept an e-mail from the same sender twice, it is not possible.
I have checked the email_id field and UNIQUE is not checked.
Help is greatly appreciated.
I figured out the solution to the problem. Maybe it’ll help others if I post it.
The error log pointed to lead.py with code snippet:
# validate email is unique
if not frappe.db.get_single_value("CRM Settings", "allow_lead_duplication_based_on_emails"):
So I was wondering about the lead duplication. And indeed, I found a checkbox in the CRM settings called
Allow Lead Duplication based on Emails
which I checked.
Now it works like a charm.