I have an employee that have advance payment from employee advance. I book the return of advance from journal entry, so he does not hold any company money. Now every time he create an expense claim, he have employee advance with amount of what he received from employee advance. He have to delete the employee advance section before able to save his expense claim. How can I clear the employee advance since he no longer have any credit from company.
Some questions and ideas -
You followed these prescribed steps, so actual and expected results match? Employee Advance
Maybe share step by step screenshots of your case example to highlight and reproduce your issue?
Another debug option is to do an ‘audit trail’ analysis? The goal is to manually trace - based on master document name id along with the series of debit & credit account transactions, to isolate at what process stage the problem arose?
Have you tried reconciliation?