I have just transferred our company over to ERPNext as of the beginning of the year. We recieved a return from a customer for an invoice from the previous year, which is not in ERPNext. We cannot process a credit/return for it since we don’t have an invoice. I am wondering if there is a way of issuing a return without an invoice… Or how I could go about working around this issue with stock entry and journal entries.
Yes, you can create a return without linking to sales invoice.
What you need is to add a new sales invoice and then check Is Return (Credit Note) option and add the qty in negative value for each item
Thank you!, I could have sworn this is exactly what we tried multiple times, but after reading this it worked.