3 Questions please:
Is it possible to create help subcategories within the knowledge base module to create a hierarchy of help articles? That is with Help Categories, Help sub-Categories, Help sub-sub-Categories? An example would be:
Marketing (first level Help Category), Contact Management (Sub-category under Marketing as: kb/Marketing/Contact Management/ etc.?
Can you make these Help categories and sub-categories accessible to a Customer user in the Customer Portal?
Is it possible for a Customer user, through their Customer Portal, to search for a Knowledge base Help Article?