CRM: Leads not generated for web registrations automatically

ERPNext
1

Hi,

Documentation says following:

If a someone creates an account through the website interface is Lead is automatically created, status is Open and the Owner is the webuser.

The way I understand is that if a user registers on the Portal, a Lead should be generated automatically, but at least for me, using the virtualbox image, no leads are generated when I register users via the web portal. I wonder how should I start debugging this? (And what should happen if there already is a lead/contact with the e-mail being used for registration in the portal?)

Thanks.

2

I assume you are talking about Contact Us page where user enter the query. Please check Opportunity, it should be in there.

3

Thanks Kanchan for the reply, but no, I did not mean the “contact us” form, but when a user registers into the web portal. (Contact us seems to work as you describe, though)

4

Ok so when user registers from Portal, they get an email to verify there email address, after that they are added as User with website access not as Lead.

5

in this case documentation should be updated, since it’s giving wrong information to readers.

I confirm, a webuser get created, an orphan address (shown in system and not shown for the webuser), and contact.

No lead created.