Custom made Doctype not showing

1

Hi there i have a issue im fighting with. I created a custom Doctype, however it does not appear when i go to Setup>Email account>Account i set up>Append To. Any help ?
My email settings and domain is correct because if i Append to Issue and send a email, then i get tickets in issue.

2

are you able to search this doctype in the Search bar of your ERPNext ?

3

Yes i can, only problem is i cant Append to in email account.
Where do you go to add it there?

4

What exactly does this doctype do or what purpose does it serve ?

You will have to add in the Module’s python file setup.py it is available in folder called config. See the examples and you can do the same for yours too

5

Its basically a Customized Issue. I duplicated it then renamed and added my own fields because i needed the standard and the customized Issue Doctypes/Forms for different email account.

Where is that module file?

7

This is what i get in Error Log:

{‘retry’: 0, ‘log’: <function log at 0x7f6687ec41b8>, ‘site’: u’site1.local’, ‘event’: u’all’, ‘method_name’: u’pull_from_email_account’, ‘method’: <function pull_from_email_account at 0x7f66873bc050>, ‘user’: u’Administrator’, ‘kwargs’: {‘email_account’: u’CoCT Issues Support’}, ‘async’: True, ‘job_name’: u’pull_from_email_account|CoCT Issues Support’}
Traceback (most recent call last):
File “/home/frappe/frappe-bench/apps/frappe/frappe/utils/background_jobs.py”, line 97, in execute_job
method(**kwargs)
File “/home/frappe/frappe-bench/apps/frappe/frappe/email/doctype/email_account/email_account.py”, line 704, in pull_from_email_account
email_account.receive()
File “/home/frappe/frappe-bench/apps/frappe/frappe/email/doctype/email_account/email_account.py”, line 298, in receive
raise Exception(frappe.as_json(exceptions))
Exception: [
“Traceback (most recent call last):\n File "/home/frappe/frappe-bench/apps/frappe/frappe/email/doctype/email_account/email_account.py", line 275, in receive\n communication = self.insert_communication(msg, args=args)\n File "/home/frappe/frappe-bench/apps/frappe/frappe/email/doctype/email_account/email_account.py", line 374, in insert_communication\n self.set_thread(communication, email)\n File "/home/frappe/frappe-bench/apps/frappe/frappe/email/doctype/email_account/email_account.py", line 419, in set_thread\n self.set_sender_field_and_subject_field()\n File "/home/frappe/frappe-bench/apps/frappe/frappe/email/doctype/email_account/email_account.py", line 440, in set_sender_field_and_subject_field\n meta_module = frappe.get_meta_module(self.append_to)\n File "/home/frappe/frappe-bench/apps/frappe/frappe/init.py", line 659, in get_meta_module\n return frappe.modules.load_doctype_module(doctype)\n File "/home/frappe/frappe-bench/apps/frappe/frappe/modules/utils.py", line 187, in load_doctype_module\n raise ImportError(‘Module import failed for {0} ({1})’.format(doctype, module_name + ’ Error: ’ + str(e)))\nImportError: Module import failed for CoCT Issue (erpnext.support.doctype.coct_issue.coct_issue Error: No module named coct_issue.coct_issue)\n”
]

8

Oh then you could have inserted the fields via the Customize Form route, you can also save these as fixtures. No need for a seperate doctype or duplicating it.

9

I have 2 emails. One handles normal issues right, then this custom issue has its own email and fields. If i go the customize route how do i separate the 2 from showing each others fields?

10

Do both have a different purpose ? You can make your fields visible when a certain purpose is selected or set. Check out Depends On - it will evaluate conditions you set and those fields will be visible only if condition satisfied.

11

Depends on->works fine. Now my problem is getting the email address in.
If i can have a field that stores the email link then im sorted.
I can do it in javascript but how do i get the email address the client is sending to?
Because with that i can use Depends on.
Any Ideas on the code?

Any yes Both serves a different purpose

12

can you share screenshots

13

Okay so i found a fix.
What i did was:

  1. Enter developer mode by going to site/site/site_config.json, all you add is a line [“developer_mode”: 1,] then you save.
  2. Next clear the cache by using [bench clear-cache] command.
  3. Added my doctype or modified by removing tick of “custom” then saved it.
  4. Added my doctype in the hooks.py file and it worked.
6 Likes
14

also, it could be user admin issue, which was in my case. You need to do following

bench --site XYZ set-admin-password admin

and login with user- administrator and password-admin