Dear Everyone,
Can I custom ticket ID ?
When I open a new ticket, I want Frappe HelpDesk to generate a ticket ID of #TK000002 rather than #2.
Thanks so much 
Thong Nguyen
Yes, this is possible. You can customize the Ticket ID format in Frappe Helpdesk so that new tickets follow a pattern like TK000002 instead of just 2.
How to do it:
-
Open the Helpdesk Ticket DocType.
-
Click on Customize Form.
-
Scroll to the Naming section.
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Change the Autoname to use a naming series:
naming_series: -
In the Naming Series field, add something like:
TK.######(You can increase or decrease the number of
#depending on how many digits you want.) -
Save and refresh your system.
What happens next?
All new tickets will be generated in the format you set, for example:
TK000001
TK000002
TK000003
Old tickets will stay as they are, but new ones will follow your custom pattern.
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Scroll down and check if you can find a field called ‘Naming Series’.
I don’t see in Fields.
It should be like this
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if you don’t find any then add this
Check your roles and permission.
Try this method it may help
Go to Document Naming Rule >>> Select the doctype >>> write the prefix >>> write the digit you want and then save.
After this try to create again.
Set the priority to 10 and then try again
then try to add a custom field —-
like this is the HD ticket doctype
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I can’t. I think because you have developer mode on, that’s why you can change it
No, that’s the standard behaviour of ERPNext.
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