Customer purchase is 100 for 2 items of 50 each. Returns one item. Gets credit note of 50. After few days buys another item of 50. User uses the credit balance to clear out the balance.
Unfortunately, the invoice remains as unpaid and is part of accounts receivable. Sales invoice only accepts payment entry or journal entry to clear the balance. However, on customer dashboard there is no outstanding balance debit or credit.
How do people use credit note and how can the invoice be cleared. I don’t want to use Payment entry or journal entry as it is not a practical solution. It has to be cleared from customer credit balance.