Days before in Notification email alert

Hello everyone,
I am using Days before and want to send mail before next contact date. Please help me with that. I am not getting any mail.

Thanks in advance.

1 Like

Hello @Saditi,

I’m using payment reminder notification on Sales Invoice doctype.

Below is the screenshot for your reference.

Hope this helps.


Thanks for replying @Sujay, Are you receiving mails?

If you are not receiving emails, you may want to check a few things

  1. Run bench doctor on frappe-bench folder, see if the scheduler is active
  2. If the Scheduler is not active, run the following command bench --site all enable-scheduler
  3. bench restart
    Also I am assuming the emails are configured correctly

Hi @Manan_Shah , But when I was selecting send alert on: save , I was receiving mails.
So I think scheduler is working.

Yes, here is the result.

Hi @Sujay ,
I tried but it didn’t worked.

I’m facing the exact same issue here.

Notification event on Save, Submit, Cancel all work fine, but for Days After and Days Before, nothing works.

If I click on Get Today Alert, I will get a pop up message showing the document numbers that fit the criteria, but that’s all.

Anyone help?

I need to bring up this topic again, because the happen to us also.

ERPNext: v12.19.0 (version-12)
Frappe Framework: v12.16.3 (version-12)

update from myself:
upgraded to V13:
ERPNext: v13.0.0 (version-13)
Frappe Framework: v13.0.0 (version-13)

issue still stays

Did you try what Manan_Shah mentioned in his post? Days before in Notification email alert - #4 by Manan_Shah

yes I did.

I also did a new installation of V13 based on Ubuntu 20.04.
deleted the Notifications and created them again.

nothing helped so far.

@Saditi @Ratanak
I am facing the same issue in frappe v13 also.
‘System notification’ works fine on ‘SAVE’ but with ‘Days Before / After’ it does not works.
Can you please let me know whether anyone got the solution ?