('DocType', 'Nuovopay Settings')

Frappe Cloud
,
1

Hello everyone,

I am facing a DocType missing error on Frappe Cloud and would appreciate any guidance.

App Versions

{
  "active_users": "1.0.10",
  "alerts": "1.0.8",
  "erpnext": "15.88.1",
  "frappe": "15.88.2",
  "frappe_zakat": "0.0.2",
  "hr_addon": "0.0.1",
  "hr_time": "14.0.0",
  "hrms": "15.52.2",
  "hrms_checkin": "0.0.1",
  "insights": "2.2.9",
  "pdf_on_submit": "15.3.1",
  "print_designer": "1.6.3"
}

Route

Workspaces/Home

Error

pymysql.err.ProgrammingError: ('DocType', 'Nuovopay Settings')

Full Traceback

pymysql.err.ProgrammingError: ('DocType', 'Nuovopay Settings')

What Happens

When the system tries to load a list/count for the DocType Nuovopay Settings, it fails because the table/DocType does not exist.

My Understanding So Far

It seems something (maybe a custom app, custom workspace, or custom field) is referencing a DocType called Nuovopay Settings, but:

  • The DocType does not exist in the database
    OR

  • The app that defines it is not installed
    OR

  • The DocType was deleted but references still exist

Questions

  1. How can I identify which app or customization is referencing Nuovopay Settings?

  2. What is the safest way to clean this reference?

  3. If the DocType existed before, how can I restore or recreate it properly?

Any help or troubleshooting steps would be greatly appreciated.

Thanks in advance.

2

Have you tried to search for “Nuovopay Settings” in the awesome bar?