Don't receive emails from support address

#1

Hello,

I am setting up erpnext.
I have set up the sales email and I am able to send and receive email.

However, I do not retrieve email to the support mailbox.

Please help

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#2
Hi Amy,

Have you saved the email settings for support and outgoing mails?

Go to Setup > Email Settings
And enter the smtp and pop mail settings. When you save those settings, system will validate if it can connect using those settings. 

If even those are correct and you still can't receive support mails, please go to Setup > Scheduler Log and check the output of last few logs to see if there are any errors for getting support mails. 

Sent from my phone

On 05-Jun-2013, at 12:57 AM, Amy Cancryn <su...@firebrandpublishing.com> wrote:

Hello,
I am setting up erpnext.
I have set up the sales email and I am able to send and receive email.

However, I do not retrieve email to the support mailbox.

Please help

–

You received this message because you are subscribed to the Google Groups “ERPNext Developer Forum” group.

To unsubscribe from this group and stop receiving emails from it, send an email to erpnext-developer-forum+un…@googlegroups.com.

To post to this group, send email to er…@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/erpnext-developer-forum/f883656a-e6dd-4b85-8a54-58aa6a13164d%40googlegroups.com?hl=en.

For more options, visit https://groups.google.com/groups/opt_out.

 

 

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#3