Hello,
I keep getting errors in my Scheduler Log concerning email retrieval. The email accounts are setup correctly since we are able to send and receive email, but I am concerned that emails are being lost since ERPNext deletes any email it attempts to retrieve even if it is unable to import into ERPNext.
Thanks
Josh
These are the most common errors-
Traceback (innermost last):
File "app/startup/schedule_handlers.py", line 68, in run_fn
fn()
File "app/support/doctype/support_ticket/get_support_mails.py", line 62, in get_support_mails
SupportMailbox()
File "lib/webnotes/utils/email_lib/receive.py", line 115, in __init__
self.get_messages()
File "lib/webnotes/utils/email_lib/receive.py", line 148, in get_messages
self.connect()
File "lib/webnotes/utils/email_lib/receive.py", line 136, in connect
self.pop = poplib.POP3(self.settings.host)
File "/usr/lib/python2.7/poplib.py", line 83, in __init__
self.sock = socket.create_connection((host, port), timeout)
File "/usr/lib/python2.7/socket.py", line 553, in create_connection
for res in getaddrinfo(host, port, 0, SOCK_STREAM):
gaierror: [Errno -2] Name or service not known
----------------------------------------------------------------------------------------------------------------
Traceback (innermost last):
File "app/startup/schedule_handlers.py", line 68, in run_fn
fn()
File "app/hr/doctype/job_applicant/get_job_applications.py", line 44, in get_job_applications
JobsMailbox()
File "lib/webnotes/utils/email_lib/receive.py", line 115, in __init__
self.get_messages()
File "lib/webnotes/utils/email_lib/receive.py", line 148, in get_messages
self.connect()
File "lib/webnotes/utils/email_lib/receive.py", line 136, in connect
self.pop = poplib.POP3(self.settings.host)
File "/usr/lib/python2.7/poplib.py", line 83, in __init__
self.sock = socket.create_connection((host, port), timeout)
File "/usr/lib/python2.7/socket.py", line 553, in create_connection
for res in getaddrinfo(host, port, 0, SOCK_STREAM):
gaierror: [Errno -2] Name or service not known
---------------------------------------------------------------------------------------------------------------
Traceback (innermost last):
File "app/startup/schedule_handlers.py", line 68, in run_fn
fn()
File "app/selling/doctype/lead/get_leads.py", line 52, in get_leads
SalesMailbox()
File "lib/webnotes/utils/email_lib/receive.py", line 115, in __init__
self.get_messages()
File "lib/webnotes/utils/email_lib/receive.py", line 148, in get_messages
self.connect()
File "lib/webnotes/utils/email_lib/receive.py", line 136, in connect
self.pop = poplib.POP3(self.settings.host)
File "/usr/lib/python2.7/poplib.py", line 83, in __init__
self.sock = socket.create_connection((host, port), timeout)
File "/usr/lib/python2.7/socket.py", line 553, in create_connection
for res in getaddrinfo(host, port, 0, SOCK_STREAM):
gaierror: [Errno -2] Name or service not known