Email Account Auto Sync Frequency

Business Apps Frappe Helpdesk
1

Hello,

I’ve just started using the Helpdesk app and have setup an Email Account & Domain to allow the creation of Contacts & tickets for incoming emails, which is working. The outbound emails for ticket responses have also been set and are working.

There are two things that I’m unsure of:

  1. Where is the frequency set for how often emails are synchronised?
  2. Can the mailbox inbox be viewed by Agents/Users in the Helpdesk? If so, how is this setup?

Thanks in advance for any help.

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2

Hi @optimabsc

For question 1 go to Framework → System → Scheduled Job Type → In method type email and you will see a list

e.g. for frappe.email.doctype.email_account.email_account.pull the cron job is every 10 minutes (0/10 * * * *)

Hope it helps

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3

Thank you @asieftejani . Found it!

4

@optimabsc

Glad to be of help.

By the way in the scheduled job type you can go to the top left button “Actions” and “Execut” without waiting for 10 minutes

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