Email alert when a new email is received for a Issue support ticket

Raees · October 8, 2018, 8:03am

So when a Issue ticket is received how do you alert a user via email alerts and show the received email message aswell?

Raees · October 23, 2018, 7:09am

Any updates on this issue?
The email shows in the timeline at the bottom. But i need the first email to be saved in a field also.

dufani1 · October 23, 2018, 7:53am

@Raees you can reach that from email account and check Notify if unreplied.

Raees · October 23, 2018, 8:12am

@dufani1 I think you a bit confused.
Here is my scenario. I have a email account setup that appends to Issue.
So if say for instance you send me a email saying “Hello World”, Email account appends this to Issue’s Doctype at the bottom(Marked in Red),

What i want is that this email gets stored into a field also for Example:
Original Email: Hello World

Raees · October 26, 2018, 1:32pm

Any update on this?