When I’m sending email using only “to”, it is working fine. But when I’m adding email to CC or check checkbox to send a copy of my email, it generating following error:
Email not sent to xyz@xyz.com (unsubscribed / disabled).
Why I’m getting this error. Please give me solution.
Thank you.
Same Issue i am also facing in V13. Please let me know if you get any solution.
Added this as a bug in github:
opened 10:16PM - 21 Nov 22 UTC
bug
Sending an email message from a CRM Opportunity or Sales Invoice document, I get… an error message if an internal user is added to the CC: line of the email: "Email not sent to xyz@xyz.com (unsubscribed / disabled)"
I found the code generating the message, but it's beyond me how to fix the issue. I can't discern what causes the code to execute. The code is in:
apps/frappe/frappe/public/js/frappe/views/communication.js, line 691
See also this post in the discussion forum: https://discuss.erpnext.com/t/email-cc-and-send-me-a-copy-issue/87936
## Context information (for bug reports)
$ cat /etc/os-release
NAME="Ubuntu"
VERSION="20.04.5 LTS (Focal Fossa)"
$ bench version
erpnext 13.42.0
frappe 13.44.0
## Steps to reproduce the issue
1. Create a new email from CRM Opportunity or Sales Invoice documents (probably many or all others as well)
2. Add an internal user to the CC: line (who is not unsubscribed)
3. Observe the error produced "Email not sent to xyz@xyz.com (unsubscribed / disabled)"
do you have the solution for this? I am currently facing the same issue. The CC is not working on sending emails to those user emails
cha
February 21, 2025, 7:14am
5
Hello, was there a solution found for this issue. Thanks