Email communication not tagged automatically to customer

ERPNext
1

Hi,

I have setup and incoming mail and have selected Append to “Communication”.
It is working fine and the communication is automatically pulled and appended in the Communication.
However I thought the email will automatically append to communication to my customer or contact which already exists in my system based on the email address. But it is not happening.

I can append the communication manually to some doctype but aren’t the incoming mails expected to automatically associate themselves to the customer and contact on the basis of email address??

Regards

2

The best practice is to pull new sales emails as “Opportunties”

3

Hi Rushabh,

I agree. But I was looking for a way to deal with communication with existing buyers.

Regards